Shipping & Returns
Everything You Need To Know
Orders placed before 1pm generally ship the same day, we take pride in our processing speed. Tracking information is sent to your email at the time of shipment. If you shop as a guest this will be your only notification. You can also check your order status HERE any time. For registered customers your tracking will also be found inside My Account.
Our warehouse is open and shipping Monday-Friday, peak times and holidays we work Saturdays. If USPS is open we ship. Our customer service hours are 11:00 A.M. to 6:00 P.M. (US EST).
First Class vs Priority Mail & Express
We offer several shipping options, First Class, Priority Mail, USPS Express and FedEx Express. All services come with USPS Delivery Confirmation or tracking info. Usually USPS updates Delivery Confirmation status after the first business day when it processes through their sort facility. If you choose Priority Mail expected delivery is within 3-4 business days of purchase. With First Class it can be up to 7 days for your package to arrive. For APO or military addresses we recommend Priority Mail. Note, Express orders placed after 1pm on Friday may not ship until Monday.
We offer quick shipping to most countries. Rates are calculated at checkout based on weight. You can choose between USPS or FedEx carriers.
Exchange or Return
Your satisfaction is our top priority.
We accept returns for exchange or refund up to 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in “new, unaltered and unused condition.” An item can be returned if it does not fit or if you want something different. Again, buyer satisfaction is our top priority. In the event of a return:
- Buyer is responsible for return shipping cost
• Must complete and include the return/exchange form
• Items must not show signs of wear, damage or smoke in any way
• Buyer must contact customer service within 7 calendar days of the delivery date (after 7 days no returns are allowed)
If an item is received damaged or is incorrectly shipped by us, please contact Customer Support immediately. In the event of any error on our part, it will be corrected at our expense. Customer Support: 786-409-2538
Refunds are contingent upon inspection of item(s) once we receive it.
Again you MUST contact us within 7 days if you intend to return ANY item back to our store.
Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded.
8&9 Clothing Co.
7814 NE 4TH CT, Miami, FL 33138
Customer Support: 786-409-2538